FAQ & Customer Service


Placing an order at www.elevendeco.com is pretty simple. After you have added items to your cart, you should follow the next steps to complete your order:

  • Review the products added to your shopping cart.
  • Confirm and place your order using your preferred payment method.
  • You will receive an automated mail to your mail.

All orders to the contiguous USA above $100 will automatically be free shipping at checkout.


All shipping thresholds calculated before tax and after any applicable discounts.

Shipping Options:


  • Estimated arrival:3-6 days
  • Pricing: Free

2-Day Shipping:

  • Estimated arrival: 2 days
  • Pricing: $14.99

- Economy shipping are only available to orders shipped within the contiguous United States.

- We currently do not ship orders internationally (outside US) . We do accept orders from international guests who select to ship an order to an address within the US, APO, and FPO.

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@elevendeco.com. Please note that returns will need to be sent to the following address: 

Eleven Deco Company, LLC

4120 West 104th Street

Suite 13

Hialeah, FL 33018

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@elevendeco.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@elevendeco.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Customer Service

For any inquiry please contact us at:



Postal mail:

Eleven Deco Company, LLC

4120 West 104th Street

Suite 13

Hialeah, FL 33018